Find answers to some of our most frequently asked questions!
SHIPPING & DELIVERY FAQ’S
- What is your Australian shipping policy?
We offer flat rate shipping to ANYWHERE in Australia for $10.
Australian Delivery times
Online orders are processed and dispatched Monday - Friday within 48hrs of being placed however please note following :
SHIPPING UPDATE : We are experiencing a slight delay in the processing and dispatch of our Online Orders. Please allow an additional 3-5 Days before dispatch.
- What is your international shipping policy?
We offer flat rate shipping to ANYWHERE in New Zealand for $15.
When you place an international order, your order will be shipped by DHL, but the Gevity Rx Customer Support Team is happy to handle your customer service needs.
Please contact us at any time at firstname.lastname@example.org
International Shipping Rates:
International shipping fees are calculated at checkout.
International Delivery times:
Packages will be delivered in 7 - 30 business days. We cannot arrange shipping to alternate addresses in your country once your item has been shipped so if you will not be at the address listed on your order for up to 30 days we advise against ordering.
Weekend delivery is not available.
International Shipping Customs, Duties & Taxes:
International shipping rates cover shipping charges only. Please note that duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier and must be paid by the order recipient. We will not pay duties or taxes on your behalf, nor will we refund your purchase if you decide not to pay any duties owing.
Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
- My delivery arrived damaged, what should I do?
It is always so disappointing when the courier is a little too rough with our fragile deliveries. Please take an image of EACH broken item and forward to email@example.com and include your name and order number. All claims MUST be accompanied with an image to be evaluated for replacement and please note we may request for the items to be returned. Please note we will only honour claims that are made within 48 hours of receiving your order.
- I received the wrong item, what should I do?
Please forward an image of your full order showing all jars received to firstname.lastname@example.org Include your name and order number so that we can investigate and organise collection and replacement of the item sent in error.
- PRE-SALE SHIPPING INFORMATION
Ordering a product on pre-sale is how you reserve an item that has sold out, prior to the live restock.
Orders over $150 that include BOTH currently available and pre-order items will be dispatched in two separate shipments. To clarify, In stock items will be shipped asap and pre-sale items in a separate shipment once they are available - with no charge for either shipment.
Orders UNDER $150 that include pre-sale items will be shipped once all items are available. We will keep you updated and send a confirmation email as soon as your order is ready to go!
To organise split shipping for orders under $150 AUD, please contact our customer service team via email email@example.com. Our friendly team will assist with an invoice for the extra shipping charge.
Please note, international orders cannot be split, sorry.
- How do I store it?
Our products are shelf stable but do require you to store them in the fridge once opened. The cold temperature of the fridge also solidifies our products somewhat which makes it easier to scoop out of the jar – nutrients so thick they stick to the back of the spoon.
- How long will it last?
Please check your jar for the recommended used by date sticker. Once opened and if stored correctly (see below), used by date will remain valid.
- How is your bone broth made?
We use a completely unique proprietary process that was formulated by continuously testing the finished product for the absolute maximum nutrient density possible.
It involves various cooking temperatures at specific times as well as other proprietary processes to purify and filter the bone broth to a point where the nutrients drawn out are so thick they literally stick to spoon.
What you see is only what is drawn out of the bones, herbs and spices to flavour and naturally evaporated sea salt to help preserve it. No water, no vegetables or fillers to thicken it. Every super thick and sticky teaspoon is mother nature’s glue ready to be absorbed and go to work exactly where your body needs it!
- Is your bone broth dehydrated?
No – you will see nothing but thick, concentrated, unaltered broth in our jars. We NEVER dehydrate or de-structure our broth in anyway.
- Where do you source your bones?
We take pride in sourcing only the best quality bones from the healthiest cattle we can find.
Our products are proudly made from ONLY 100% Australian grass fed and finished cattle – from the beautiful Darling Downs region. All bones are also hormone and antibiotic free.